Vapormatt are excited to announce the launch of their innovative Serval product. This service and value package has been designed to ensure we can help you to consistently deliver the best results from your wet blasting process.
Serval: Where service meets value
Serval is all about delivering the right service to you. It is a mechanism to use our technical knowledge and experience to help you maintain the quality, efficiency and reliability of your wet blasting processes. It can encapsulate all our support services into one complete and extensive custom package designed to fit your individual requirements. It will represent excellent value for money wrapped up into a single monthly payment.
Serval: Tailor your journey
Serval is there every step of the way on your journey with Vapormatt. From initial process development to purchasing and maintaining a machine and beyond. Serval: Your Journey starts here. Products can be selected from below to create your bespoke package.
Serval online portal
The content is built around your specific machines and includes:-
- Operation and maintenance manual in your language
- A machine specific critical spares catalogue
- Digital service & breakdown reports and history
- A section for requesting a service, to report a breakdown or to get a spares quote
- Video Clips on simple & useful procedures
- Process development request
Ongoing operator and maintenance training
This forms an integral part of the maintenance and operations understanding of the machines use and its constituent components. The dedicated training sessions that will carry a 3 year certification and cover:-
- Machine Safety
- Identification of the major components, maintenance and correction
- Weekly, Monthly & Quarterly maintenance routines
Continuous Improvement Program
The program is a collaborative process that is designed to keep your machine and process at the forefront of any new developments and innovations, of any new advances in abrasive development and to review any changes in your production requirements. It makes sure that you obtain the maximum production and the highest returns of investment from your machine. It will facilitate regular meeting which can be onsite or via a conference calls
Software upgrades
With the speed of technology forever increasing we are able to offer continuous upgrades to the software part of your machine in both HMI and PLC.
Remote access diagnostics
Dedicated software engineer to remotely interrogate your Vapormatt machine, monitor, advice and correct where possible.
Process development service
We offer our extensive R&D resource to develop a wet blasting process and recipe for you to obtain the optimum finish for your product. Not only can we return all samples provided but we can incorporate a full report with microscope pictures and measurements where required.
Same day dispatch express delivery
A priority service to guarantee you a speedy and effective logistic delivery for emergency spares, from our warehouse, so reducing machine down time and production loss.
Fixed price servicing
A Service Contract will ensure regular maintenance for your machine, which is essential for machine efficiency and longevity. Service Contracts are shaped to the individual customers’ requirement and can be built around:-
- A number of service visits per year
- A Total Care Contract to include parts and labour at a fixed prices
- An Extended Warranty package for all non-wear part
Abrasive supply
As Assured supply contract for a 12 month fixed price guarantee. The Vapormatt approved abrasives will be sample tested at our R&D centre to ensure that the highest quality abrasive that is delivered to you will meet our stringent particle size and quality specifications.
HMI alarm access
This is the latest and best connectivity to allow remote monitoring and for recording service alarms. This is linked to your Serval online for spares ordering and requests.
